|
Robert E Logan III
PO Box 1684 (Mailing
Address)
172 Clark Street (Residence)
Blowing Rock, NC 28605
(828) 295-7697 Home/Fax
(828) 406-3406 Cell
robert@loganstation.com |
|
Summary
Seeking full-time position immediately within Boone or Blowing Rock area
using customer service skills and technical experience. Personal
strengths include a lifetime of experience providing customer support of
technical services and computer equipment which include sales,
communication with clients and vendors, strong math skills, and direct
customer service experience. Will consider contract
positions. |
|
Network Experience
·
Installing and supporting Microsoft Windows 7, Vista, XP, 2000, NT 4.0,
NT 3.51, ME, 98, 95, WFW 3.x, DOS workstations
·
Installing and supporting Microsoft SBS 2003, SBS 2000, 2000, SBS 4.5,
NT 4.0, NT 3.51 servers
·
Network applications: Exchange, DHCP, DNS, IIS, SMS, WINS, Arcserve,
Backup Executive, cc:Mail, SCO Advanced File & Print Sharing
·
Installing and supporting NetWare 2.x, 3.x, 4.x servers
·
Installing and supporting Citrix 1.6 server
·
Managing Microsoft and Portmaster RAS servers
·
Installing and configuring hubs & switches TCP/IP and IPX protocols
·
Limited UNIX experience
|
|
Software Experience
·
Database applications developed with PHP & MySQL, Access, Paradox, and
Dbase
·
Microsoft Office applications
·
Experience supporting the installation and configuration of thousands of
applications and utilities
|
|
Hardware Experience
Diverse scope of PC workstation and server
manufacturers. All-brand remote print devices, retail routers and
wireless equipment. Livingston Portmaster remote access server.
Ungermann Bass and Fore switching equipment.
|
|
Employment
Staples Office Supply, July 2010
- July 2011
EasyTech Resident Technician and Sales
Associate, Boone, NC
Maintenance, configurations, upgrades and pc repairs. Retails sales of
laptops, desktops, peripherals and supplies.
|
|
Partners Home Repair Team, May 2007 –
June 2008
Construction & Remodeling,
Boone, NC
Carpentry, interior and exterior painting, light plumbing and
electrical, drywall and roofing. Pressure washing cedar roofs and
siding. Installed and replaced hardwood, tile, vinyl, carpet and
floating floors. Supervised crews of one to five workers.
|
|
LoganStation Internet and Computer
Services, June 2000 - October 2006
Independent Contractor: Greensboro,
NC
Internet Services – Hosting from dedicated UNIX server, Registrar
services, website design & management, graphic design, marketing.
Sites coded in HTML, and PHP with MySQL databases having custom content
management tools.
Computer Services - Providing commercial and residential computer
support for workstations, servers and networks with less than 50 nodes. Service
objective to provide secure, stable working environment with 24/7 onsite
and phone support.
|
|
Help Desk Phone Support for Human
Resources Department, Jan 2000 – May 2000
Contractor: Modis IT,
Kernersville, NC
Contract Client: Wachovia Bank, Winston-Salem, NC
Phone support for Human Resources users and applications. Included
creating and setting security for users, printers and data locations
within NDS tree.
|
|
Quality Assurance Analyst & Technical
Support, June 1998 – Nov 1999
Contractor: Modis, Kernersville, NC
Contract Client: Wachovia Bank DTRI (Distributed Technology Refresh
Initiative) Project, Winston-Salem, NC
User Acceptance Testing for application packages developed for
deployment with new NT 4.0 workstations. Packages included installation
analysis against common operating environment, automated & manual
installs, with documentation and SQA testing scripts. Technical support
for 75 member project team to prepare for deployment of 1000
applications. Supported NT and NetWare project resources for all DTRI
project teams.
|
|
Instructor, January 1998 – April 1998
ECPI College of Technology, Greensboro, NC
Instructor of "Advanced NetWare 3.x" class.
|
|
Systems Analyst II, May 1994 - June 1998
Moses Cone Health System, Greensboro, NC
Supported
infrastructure on three member team of 2000 node LAN/WAN with 24
NetWare, 7 Microsoft, and 1 Citrix servers. Individual responsibilities
were Microsoft servers, enterprise software, remote connectivity and
second tier technical support. Supported departmental migration to new
operating systems. Developed 16k line database application for IS
support, documentation, inventory, and equipment repair. On-call support
for Help Desk, Novell and Microsoft servers, Unix systems, and
Networking infrastructure.
|
|
Network Administrator/Software
Developer, January 1991 - May 1994
Inland Services Trucking Company, Greensboro, NC
Developed 35k line Paradox 4.5 database application for dispatch,
inventory, and payroll. Built workstations and administered 10 node
NetWare 3.x network.
|
|
Education
UNCG, Greensboro, NC, September 1984 –
December 1987
Graduated Bachelor of Science
Majors: Economics and Business Administration
Minor: Organizational Planning
3.4 GPA, 122 Hours
|
|
USC, Columbia, SC, September 1988 - July
1990
Master Business Administration Program
3.2 GPA, 63 Hours
|
|
Certification & Training
CompTIA Certifications
·
9/2010 CompTIA A+ Essentials Exam 220-701
·
9/2010 CompTIA A+ Practical Application Exam 220-702
Citrix Training
·
11/1997 Citrix Administration and Implementation
Dale Carnegie Training
·
5/1990 Effective
Communications & Human Relations/Skills For Success
Microsoft MCSE, MCP+Internet
Certifications
·
9/1999 Microsoft Exam 70-087: Implementing and Supporting Microsoft
Internet Information Server 4.0
·
4/1999 Microsoft Exam 70-059: Internetworking with Microsoft TCP/IP on
NT 4.0
·
4/1999 Microsoft Exam 70-073: Implementing and Supporting NT Workstation
4.0
·
4/1999 Microsoft Exam 70-067: Implementing and Supporting NT Server 4.0
·
3/1999 Microsoft Exam 70-068: Implementing and Supporting NT Server 4.0
in the Enterprise
·
3/1999 Microsoft Seminar 1140: Microsoft SQL Server 7.0 Overview
·
1/1999 Microsoft Exam 70-058: Networking Essentials
Red Cross Certifications
·
2/2011 CPR-AED Certified
·
3/2011 Basic First Aid
|
|
Activities/Affiliations
·
Boy Scouts of America Scouting Assistant
· Boone
Shag Club
·
First Baptist Church of Blowing Rock,
NC
·
Volunteer for
Samaritan’s Purse
"Operation Christmas Child"
· Pi Kappa Phi Fraternity
·
President Omicron Delta Epsilon Economics Honor Society at UNCG |